Privacy Policy

Last updated: January 10, 2026

This Privacy Policy describes how RouteOne ("we", "us", or "our") collects, uses, and shares personal information when you use our Shopify application and related services.

1. Information We Collect

When you install the RouteOne App on your Shopify store, we automatically collect certain information from your Shopify account, including:

• Shop information (domain, email, address)
• Customer information required for fulfillment (names, addresses, order details)
• Product information (titles, SKUs, inventory levels)

2. How We Use Your Information

We use the collected information to:

• Provide and improve our fulfillment services.
• Process orders and manage inventory.
• Communicate with you about your account and our services.
• Sync data between your Shopify store and our dashboard.

3. Data Retention and Deletion

We adhere to GDPR and CCPA requirements. We retain your personal information only for as long as necessary to provide you with our services. When you uninstall our app, we will delete your personal information from our records upon receiving the mandatory webhooks from Shopify (Shop Redact, Customer Redact), unless we are required to retain it by law.

4. Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. Contact Us

For more information about our privacy practices, or if you have questions, please contact us by e-mail at support@routeonefulfillment.com.